Access Control System for Ice Palace

Access Control System for Ice Palace

Customer

Our customer is a leading Russian ticketing system provider. It has 1000+ ticketing offices in 20 biggest Russian cities, such as Moscow, St. Petersburg, Nizhny Novgorod, Yekaterinburg, Kazan, Chelyabinsk, Perm, Ufa, Rostov-on-Don and Sochi.

The business area is providing tickets sale and access control for theater, cinema, concert, sport, musical and other entertainment events. Customer’s software is a client-server solution that manages all processes in ticketing life cycle. The company sells tickets in its own ticketing offices and points of sale, through the website and through partners’ networks.

Challenge

Customer’s software is used as a standalone ticketing system at Ice Palace in St. Petersburg. The stadium uses portable barcode readers to validate tickets. The software needs adjustments and improvements in order to integrate with the hardware.

  • Sometimes scanner cannot recognize ticket barcode, so manual input is required. User interface is not optimized for this scenario, so it takes quite some time to input barcode.
  • Controller can mistakenly switch different scanner modes. This causes unforeseen delays during ticket validation.
  • Controller can mistakenly scan a ticket twice. In this case, the controller does not understand whether the ticket is valid or it is the possible fake ticket.
  • Several reports are very slow.
  • New report types for financial management needed.

Solution

It was decided to renew user interface – create new one and redesign touch screen layout, so most operation are available with hardware buttons instead of screen clicking.

The new solution allows:

  • Minimize the number of actions during manual barcode input.
  • Avoid mistakes when switching scanner modes.
  • If ticket is scanned already the scanner software shows when and where (on which scanner device) the first entrance occurred. This allows distinguishing rescan operation from identifying potentially fake ticket.

We implemented multithreading/parallel approach for several time consuming reports, so they perform OK now. A number of new reports for financial management was developed.

Results / Benefits

Improvements of access control software allow reducing delays during ticket validation and identify potentially fake tickets.

The most time consuming reports now take minutes in comparison with hours before the optimization. New financial reports presents data needed for financial managers.

Technologies

Stadium Access Control System
Responsify